Shipping policy
Last updated: September 10, 2026
We ship from our store in Astoria, Queens. Because we are in New York City, ground shipping reaches most of the Northeast in one to two business days at no extra charge — there is no need to pay for expedited service to get gear quickly if you are anywhere nearby.
The short version
- $3 flat anywhere in the lower 48, on any order under $150.
- Free on orders of $150 or more to the lower 48.
- Free in-store pickup at 30-69 Steinway St, usually ready within 24 hours.
- Alaska, Hawaii and US territories are priced by weight — see below.
- Some professional equipment is in-store pickup only and cannot be shipped.
Shipping rates — lower 48 states
| Order total | Shipping |
|---|---|
| Under $150 | $3.00 |
| $150 or more | Free |
That is a flat rate regardless of weight or distance. A pair of headphones to Brooklyn and a speaker to Texas both cost $3.
Alaska, Hawaii and US territories
These destinations cost several times more to reach, and no carrier runs true ground service to them. Rates there are based on the weight of your order:
| Order weight | Shipping |
|---|---|
| Up to 1 lb | $12.95 |
| 1 – 5 lb | $27.95 |
| 5 – 15 lb | $54.95 |
| Over 15 lb | $94.95 |
This covers Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands, American Samoa, the Northern Mariana Islands, and APO/FPO military addresses. The $150 free-shipping threshold does not apply to these destinations. Allow 5–10 business days for delivery.
Free in-store pickup
Every product we sell can be collected from the store at no charge. Choose Pickup at checkout and we will email you as soon as your order is ready — usually within 24 hours, often the same day.
Bring your order confirmation and a photo ID.
Moon Electronics
30-69 Steinway St
Astoria, NY 11103
(718) 777-5538
Items available for pickup only
Some professional equipment is available for in-store collection only and cannot be shipped:
- Pioneer DJ / AlphaTheta controllers — DDJ-FLX2, DDJ-FLX4, DDJ-FLX10, DDJ-REV5, DDJ-REV7, DDJ-GRV6
- PA speakers — Electro-Voice Everse 8, AlphaTheta Wave-Eight, Yorkville EF12P
- Studio monitors — KRK Rokit 7 G4, Yamaha HS5
- JBL PartyBox Stage 320
These are heavy, high-value items that we would rather hand to you in person than trust to a freight carrier. You can order them online and collect them from the store — and it means you get to see the gear working and ask questions before you take it home.
If you need one of these delivered and you are local to Queens, call us at (718) 777-5538 and we will see what we can arrange.
Carts that mix pickup-only items with shippable ones
If your cart contains any pickup-only item, the whole order becomes pickup-only — shipping will not be offered, even for the items that could otherwise be posted. We cannot ship half an order.
If you want one item delivered and another collected, please place two separate orders.
Processing time
Orders placed before 2pm Eastern on a business day are usually packed and dispatched the same day. Orders placed after that, or on a weekend or holiday, go out the next business day.
If something you ordered turns out to be delayed and we cannot ship it within 30 days, we will contact you, tell you the new date, and give you the choice of waiting or canceling for a full refund.
Delivery time
We ship via USPS and UPS. Once your order leaves us:
| Destination | Typical transit |
|---|---|
| New York, New Jersey, Connecticut, eastern Pennsylvania, Rhode Island, Massachusetts | 1–2 business days |
| Rest of the Northeast, Mid-Atlantic and Ohio Valley | 2–3 business days |
| Midwest and South | 3–4 business days |
| West Coast and Mountain states | 4–5 business days |
| Alaska, Hawaii, territories, APO/FPO | 5–10 business days |
These are carrier estimates, not guarantees. Weather, holidays and carrier backlogs can add time, and we have no control over a package once it is in the carrier's hands.
Tracking
You will receive a tracking number by email as soon as your order ships. If it has been more than two business days since you ordered and you have not heard from us, check your spam folder first, then email moonelectronics3069@gmail.com.
Damaged or lost in transit
If your order arrives damaged, photograph the box and the contents before unpacking any further and contact us within 30 days. We will replace it or refund you in full, and we cover the return shipping. Do not throw the packaging away — carriers require it for a damage claim.
If tracking shows delivered but nothing arrived, contact us. We will open a trace with the carrier and work it out with you.
Wrong or incomplete addresses
Please check your address at checkout. If a package is returned to us because the address was wrong or incomplete, we will refund the order less the original shipping cost, or reship it once you pay the shipping again.
If you spot a mistake, email or call us straight away — if the order has not gone out yet we can usually fix it.
Where we ship
We currently ship within the United States only, including Alaska, Hawaii, US territories and APO/FPO addresses. We do not ship internationally at this time.
Sales tax
New York State sales tax is applied at checkout based on your delivery address, as required by law. Orders shipped outside New York are not charged New York sales tax.
Contact
Moon Electronics
30-69 Steinway St
Astoria, NY 11103
Phone: (718) 777-5538
Email: moonelectronics3069@gmail.com